Refund & Returns Policy
December 8, 2025
Thank you for shopping with [Your Store Name]. We want you to have the best shopping experience with us. If you are not fully satisfied with your purchase, this Refund & Returns Policy explains your rights and our process for returns, refunds, and exchanges.
1. Eligibility for Returns
You can request a return or exchange if:
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The product is unused, in original condition, and in original packaging.
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The return request is made within 7 days of delivery.
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You received a damaged, defective, or wrong product.
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The product has manufacturing defects.
Items that cannot be returned:
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Used or worn shoes
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Products without original tags/packaging
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Customized or special-order items
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Clearance / sale items (if mentioned “non-returnable”)
2. Return Process
To initiate a return:
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1) Contact us at [support@yourstore.com] within 7 days of delivery
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2) Provide:
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Order ID
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Product Name
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Reason for Return
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Clear photos/video of the issue (if damaged/defective)
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3) Our team will review the request and approve/deny based on policy.
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4) Once approved, we will arrange pickup or ask you to ship the product to our warehouse.
3. Conditions for Accepted Returns
Your return will be accepted only if:
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Shoes are unworn and in brand-new condition
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All accessories, tags, and shoe box are intact
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No perfume, stains, scratches, or dirt marks
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Product matches the one purchased
If the product fails quality check, your return request may be rejected.
4. Exchanges
You can exchange the product for:
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A different size
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A different color
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Any other product of equal value (subject to availability)
If the replacement is not available, a refund will be issued.
5. Refund Policy
Refunds are issued in the following cases:
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Product returned and passed quality check
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Wrong item delivered
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Defective or damaged product
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Return request approved within valid time
Refund Mode
Refund will be processed through:
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Original payment method
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Or Wallet credit (based on your choice)
Refund Time
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5–7 business days after quality check
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Bank processing time may vary
Shipping charges are non-refundable unless the return is due to our error.
6. Cancellation Policy
You can cancel your order before it is shipped.
Once shipped, cancellation is not possible — you must request a return after delivery.
7. Delayed or Missing Refunds
If you haven’t received a refund:
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Check your bank account again
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Contact your bank/credit card provider
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If still not resolved, contact us at [support@yourstore.com]
8. Damaged or Wrong Product Delivered
If you receive a wrong or damaged item:
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Notify us within 48 hours of delivery
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Provide unboxing video/photos
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We will prioritize your replacement or refund
9. Non-Returnable Items
These items cannot be returned:
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Gift cards
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Personalized/custom shoes
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Final sale items
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Used or worn footwear
